Frequently Asked Questions
- How can I book a room?
Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail. - What time is check in and check out?
Check-in: 14h, check-out: 12h. - Can I leave the room late?
You can leave the room later on previous request at the reception, never after 15h. - Can I choose the type of bed in my room? (Large bed – two beds)
Yes. - Do the rooms have a balcony or terrace? Can I reserve one?
No . - Are there non-smoking rooms?
Yes, all the rooms are non-smoking. - How many storeys does the building have? Is there a lift?
There are 4 floors with an elevator. - Is there air conditioning in the rooms?
No. - Is your hotel adapted for the handicapped?
Yes. - Can you keep my luggage when I leave the room?
Yes. - Is there a safe place to park my car? How much does it cost?
Yes, the hotel parking is free. - Does the hotel have an Internet or e-mail terminal for guests?
No.
- Do you have high-speed Internet in the room for my portable computer? Is it wireless?
Yes, free Wifi. - Do you have a quiet, romantic room? How can I reserve it?
No. - What languages are spoken in Reception?
French, English, Arabic, Mandarin, German (it depends on the receptionist). - Where may I rent a car?
In the city centre. - We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
We can add only one extra bed, or we can propose you 2 communicating rooms. - How far away is the Eiffel Tower?
6 km. - How far is the Louvre Museum?
8 km. - How much does a taxi from the airport cost? How long is it?
From Orly, about 50-60€ it takes between 30 minutes and 1h, according to the traffic jam; from Roissy-CDG, about 40€ and it takes between 30 minutes et 45 minutes. - How is the district where the hotel is?
It is an industrial and business district. - I am traveling to assist at an exhibition in Porte de Versailles Exhibition Center: Is it easy to go from the hotel?
Yes, with public transports it is easy to go (lines 13 and then 12 of the metro). - How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.
